Search all our FAQs. Enter a search term and/or a topic and select an audience, then click on Go. Frequently Asked Questions (164) Search Audience - Any -High School CounselorsProspective StudentsStudentFaculty/Staff Topics How do I contact the YuJa Help Center Adobe Creative Cloud and accessibility? Are colleges or universities required to provide transportation or attendant care? I received accommodations in high school and I have an IEP, can I use this to document by disability? The student is not passing the class. Do I have a right to fail a student with a disability? A student came to me in the tenth week of the semester requesting accommodations. I believe this is too late to ask for accommodations and arrangements should be made at the beginning of the semester. I even made an announcement on the first day of class A student with a disability has requested that he take an exam in a separate location that is less distracting than a classroom. How do I know that the student will not be getting an unfair advantage? I have a student who is having difficulty in my class. I think they may have a disability. What should I do to help them? I've been debating about the textbook and other course materials I want to use for my class, but the DSS office keeps asking for this information? Do I have to provide it? Do I have to alter my attendance policy? Am I required to reduce the standards of a required assignment because the student has a disability? What if I have a policy specifically banning the use of laptops? Do I have to allow students to use technology in my courses? Do I have to keep the student's disability information confidential? Am I allowed to request disability documentation from the student? Am I required to provide exam accommodations to students who request it? What should I do if I believe an accommodation listed in the Accommodation Letter fundamentally alters an essential element of my course? Do I have any recourse if I disagree about recommended accommodations? Should I provide accommodations to a student who does not present an Accommodation Letter? How do I know the student truly has a disability and needs accommodations? If a student asks me to provide a disability-related accommodation in my course, what should I do? Do faculty have a right to fail a student with a disability? Is there ever a cut-off for when I may seek accommodations during the semester? Do faculty have to provide these accommodations? What happens if I violate the SSU Honor Code? I am having difficulty in my class and I think that I may have a disability. What should I do? Why does the DSS office keep asking for my textbook information and whether I need alternate media for the upcoming semester? Do faculty have to alter their attendance policy? What if faculty believe an accommodation listed in the Accommodation Letter fundamentally alters an essential element of their course? Do they still have to provide the accommodation? Are faculty required to reduce the standards of a required assignment because the student has a disability? What if faculty have a policy specifically banning the use of laptops? Do faculty have to allow students to use technology in their courses? Do faculty have to keep the student's disability information confidential? Are faculty allowed to request disability documentation from the student? Are faculty required to provide exam accommodations to students who request it? Will faculty provide accommodations to a student who does not present an Accommodation Letter? Do I need to present faculty with an Accommodation Letter each Semester even if I have had this faculty for another class or another semester? When is a student required to notify faculty of a need for accommodations? Do faculty have access to my records and know about my personal situation? What does reasonable accommodation mean? Who is responsible for determining appropriate accommodations? What is an Accommodation Letter? How do I start the process of registering (signing-up) for disability services, so that I may receive accommodation services? How Will I Know if a Student has Captioning as an Accommodation? How do students get Adobe Create Cloud Apps for free? I'm having trouble with joining the Zoom meeting, what should I try next? How do I prepare to participate in a Zoom meeting? How to I get help with Zoom? How do I view Zoom features and tools during a meeting? (desktop version) How do I use Mobile Apps with Zoom (iOS and Android)? How do I take lecture notes on Zoom? What is a Transcription? How Can I Be Pro-Active Captoning My Course Materials? How Do I Request Captioning? California State University Policy on Captioning How do I join a Zoom Meeting? What accessibility features does Zoom web conferencing have? What devices can I use with Zoom? How students get started with YuJA? In what ways are students using YuJA for course work? Do YuJa videos have captions? Top Hat Faculty User Guides and Support Top Hat Student User Guides and Support What should I know about Top Hat Accessibility? How do Students connect to a Top Hat session? What do students need to use Top Hat? How do I contact the Disability Services for Students office? Where is Disability Services located? What role do my parents play in the process? I have a disability, but am thinking about trying it without accommodations in college. Is this a good idea? Do colleges and universities provide Individualized Education Programs (IEP's)? How do I register for Disability Services? Is there a separate admissions process for students with disabilities at Sonoma State University? May I visit the Disability Services for Students office (DSS) while I am a prospective student? How do I add Alt Text for an image I embed into a Qualtrics survey? What if I embed a video in Qualtrics, is it accessible? What survey question types are most accessible in Qualtrics? What support and documentation is available for Qualtrics? How do I access my Qualtrics account? Can I get MS Office Application like Word, Excel, PowerPoint for free? What software is available for SSU students to download? How do I Create More Accessible Google Docs and Presentation Slides? How do I add accessible math equations to Google Apps with EquatIO? Where in Google Drive are my alternate media books? How can I find Google Apps accessibility information? What accessibility features does Canvas have? How do faculty get started using Canvas? I need help with Canvas! (Students) How do students get started with using Canvas? How can I learn more about using Zoom Text? Can I use the Read and Write toolbar with ePubs (e-books) Can I use Read & Write with my tablet (iPad or Android)? Read & Write for Mac Users (Desktop Version) Read&Write for Google Chrome Read & Write for Windows Users (Desktop version) Download Read & Write (free desktop version) What features does the Read & Write toolbar for Google Chrome have? What accessibility features does mac OS have and how do I enable them? How do students get Microsoft Office 365 for free? What accessibility features does Microsoft Office 365 have and how do I access them? What accessibility features does Windows 10 have and how do I access them? How can I use Otter to record notes for lectures on Zoom? Where can I get the Otter App? How can I learn how to use NVDA? Where will I find the free NVDA Screen Reader download? What are NVDA's Features and System Requirements? JAWS Braille Input Commands for Focus Blue Displays Jaws Quick Start Guide Jaws Web Browsing Keystrokes Dragon with Microsoft Excel - Command Cheat Sheet Using Dragon with Microsoft Word – Command Cheat Sheet Dragon Commands (General) Dragon Naturally Speaking User Documentation Where is Dragon Naturally Speaking available on campus? How do I get started with EquatIO (Google Chrome) How do I use EquatIO to input math equations onto a Google Document? [Video] How do I input math with EquatIO when entering my response to a quiz question on Google Forms? How do I use EquatIO to input accessible math equations onto a Google Form? [Video] Is there a comprehensive video on using EquatIO? How do I insert math equations to Google Documents with Equatio? [Video] How do I get the EquatIO Screenshot Reader to read math equations aloud? [Video] How do I add the EquatIO Extension to my Chrome browser? What EquatIO resources are available? How do I Download and Install EquatIO for PC or macOS? Other Ally Resources Ally Video Tutorial (Students) Any quick tips for Instructors using Top Hat? Where can I get an ePub Reader? How to edit a Google Calendar, Keep and Tasks with a screen reader How do students use YuJa? What Mobile Apps are available for Canvas? Do all students registered with DSS receive priority registration? What is considered a disability? If I register for services, will it show up on my permanent record? How do I download a file in an alternate format from Canvas with Ally Notetaker Process How to use Livescribe Smartpen How to use Read&Write How do I add a Quiz Time Extension accommodation in Canvas?(Faculty) What should students expect in working with a Disability Management Advisor at Sonoma State University? Is a student’s most recent individualized education plan (IEP) or 504 Plan? What can high school counselors do to assist students with disabilities transition to college with regard to university disability documentation requirements? Other questions, comments, concerns, and/or compliments? Why would you make a referral to faculty, staff, campus resources, community agencies? What do I do if a student has requested that my exams be converted into alternate media? How can I learn more about the needs of my students? How does a student get Priority Registration? What is "Disability Management Advising"? How does a student qualify for "Exception to the time limitations prescribed by minimum progress requirements"? What is assistive technology and who uses it? What about interpreters for students who are deaf? Is my material safe if I allow a student to tape my lectures? What are academic accommodations and how do I know they are reasonable? Will I receive notes from my classmate who is assisting me by sharing their notes? How do my exams get to the DSS office if that is where I will be testing? If I receive extra time for exams and quizzes, do I also receive extra time for assignments and quizzes? Are accommodations retroactive? If I received accommodation letters for my classes last semester, do they carry-over to my classes for the next semester? Can I get tested or re-tested for a learning disability at SSU? Does my professor know the nature of my disability? I need to see a Disability Management Advisor. How do I schedule and appointment? How do I know if I am “registered” with DSS? If I am 20 minutes late to my testing appointment, may I stay 20 minutes longer? What do I do about a request for note-takers? Do I need to submit a request for adaptive furniture for every class? Do I need to be presented with an Accommodation Letter each Semester for the same student if I have them in another class or another semester?