FAQs

Student

• I am having difficulty in my class and I think that I may have a disability. What should I do?
• Is there ever a cut-off for when I may seek accommodations during the semester? Do faculty have to provide these accommodations?
• Will faculty provide accommodations to a student who does not present an Accommodation Letter?
• Are accommodations retroactive?
• Are faculty allowed to request disability documentation from the student?
• Are faculty required to provide exam accommodations to students who request it?
• Are faculty required to reduce the standards of a required assignment because the student has a disability?
• Can I get tested or re-tested for a learning disability at SSU?
• Do all students registered with DSS receive priority registration?
• Do faculty have a right to fail a student with a disability?
• Do faculty have access to my records and know about my personal situation?
• Do faculty have to allow students to use technology in their courses?
• Do faculty have to alter their attendance policy?
• Do faculty have to keep the student's disability information confidential?
• Do I need to present faculty with an Accommodation Letter each Semester even if I have had this faculty for another class or another semester?
• Do I need to submit a request for adaptive furniture for every class?
• Does my professor know the nature of my disability?
• How do I know if I am “registered” with DSS?
• How do I start the process of registering (signing-up) for disability services, so that I may receive accommodation services?
• How do my exams get to the DSS office if that is where I will be testing?
• I need to see a Disability Management Advisor. How do I schedule and appointment?
• If I am 20 minutes late to my testing appointment, may I stay 20 minutes longer?
• If I receive extra time for exams and quizzes, do I also receive extra time for assignments and quizzes?
• If I received accommodation letters for my classes last semester, do they carry-over to my classes for the next semester?
• If I register for services, will it show up on my permanent record?
• What does reasonable accommodation mean?
• What happens if I violate the SSU Honor Code?
• What if faculty believe an accommodation listed in the Accommodation Letter fundamentally alters an essential element of their course? Do they still have to provide the accommodation?
• What if faculty have a policy specifically banning the use of laptops?
• What is an Accommodation Letter?
• What is considered a disability?
• Who is responsible for determining appropriate accommodations?
• Why does the DSS office keep asking for my textbook information and whether I need alternate media for the upcoming semester?

Student, Ally

• Ally Video Tutorial (Students)
• Other Ally Resources
• Ally Video Tutorial (Students)
• Other Ally Resources

Student, Read&Write

• Can I use Read & Write with my tablet (iPad or Android)?
• How to use Read&Write
• Where can I get an ePub Reader?
• Can I use Read & Write with my tablet (iPad or Android)?
• How to use Read&Write
• Where can I get an ePub Reader?

Student, Faculty/Staff, Read&Write

• Can I use the Read and Write toolbar with ePubs (e-books)
• Download Read & Write (free desktop version)
• Read & Write for Mac Users (Desktop Version)
• Read & Write for Windows Users (Desktop version)
• Read&Write for Google Chrome
• What features does the Read & Write toolbar for Google Chrome have?
• Can I use the Read and Write toolbar with ePubs (e-books)
• Download Read & Write (free desktop version)
• Read & Write for Mac Users (Desktop Version)
• Read & Write for Windows Users (Desktop version)
• Read&Write for Google Chrome
• What features does the Read & Write toolbar for Google Chrome have?
• Can I use the Read and Write toolbar with ePubs (e-books)
• Download Read & Write (free desktop version)
• Read & Write for Mac Users (Desktop Version)
• Read & Write for Windows Users (Desktop version)
• Read&Write for Google Chrome
• What features does the Read & Write toolbar for Google Chrome have?

Prospective Students, Student

• Do colleges and universities provide Individualized Education Programs (IEP's)?
• How do I contact the Disability Services for Students office?
• How do I register for Disability Services?
• I have a disability, but am thinking about trying it without accommodations in college. Is this a good idea?
• What role do my parents play in the process?
• Where is Disability Services located?
• Do colleges and universities provide Individualized Education Programs (IEP's)?
• How do I contact the Disability Services for Students office?
• How do I register for Disability Services?
• I have a disability, but am thinking about trying it without accommodations in college. Is this a good idea?
• What role do my parents play in the process?
• Where is Disability Services located?

Student, Faculty/Staff, Yuja

• Do YuJa videos have captions?
• Do YuJa videos have captions?
• Do YuJa videos have captions?

Student, Faculty/Staff, Dragon

• Dragon Commands (General)
• Dragon with Microsoft Excel - Command Cheat Sheet
• Using Dragon with Microsoft Word – Command Cheat Sheet
• Where is Dragon Naturally Speaking available on campus?
• Dragon Commands (General)
• Dragon with Microsoft Excel - Command Cheat Sheet
• Using Dragon with Microsoft Word – Command Cheat Sheet
• Where is Dragon Naturally Speaking available on campus?
• Dragon Commands (General)
• Dragon with Microsoft Excel - Command Cheat Sheet
• Using Dragon with Microsoft Word – Command Cheat Sheet
• Where is Dragon Naturally Speaking available on campus?

Student, Dragon

• Dragon Naturally Speaking User Documentation
• Dragon Naturally Speaking User Documentation

Student, Faculty/Staff, G Suite

• How can I find Google Apps accessibility information?
• How do I add accessible math equations to Google Apps with EquatIO?
• How do I Create More Accessible Google Docs and Presentation Slides?
• Where in Google Drive are my alternate media books?
• How can I find Google Apps accessibility information?
• How do I add accessible math equations to Google Apps with EquatIO?
• How do I Create More Accessible Google Docs and Presentation Slides?
• Where in Google Drive are my alternate media books?
• How can I find Google Apps accessibility information?
• How do I add accessible math equations to Google Apps with EquatIO?
• How do I Create More Accessible Google Docs and Presentation Slides?
• Where in Google Drive are my alternate media books?

Student, Faculty/Staff, NVDA

• How can I learn how to use NVDA?
• What are NVDA's Features and System Requirements?
• Where will I find the free NVDA Screen Reader download?
• How can I learn how to use NVDA?
• What are NVDA's Features and System Requirements?
• Where will I find the free NVDA Screen Reader download?
• How can I learn how to use NVDA?
• What are NVDA's Features and System Requirements?
• Where will I find the free NVDA Screen Reader download?

Student, Faculty/Staff, ZoomText

• How can I learn more about using Zoom Text?
• How can I learn more about using Zoom Text?
• How can I learn more about using Zoom Text?

Student, Faculty/Staff, Otter.ai

• How can I use Otter to record notes for lectures on Zoom?
• Where can I get the Otter App?
• How can I use Otter to record notes for lectures on Zoom?
• Where can I get the Otter App?
• How can I use Otter to record notes for lectures on Zoom?
• Where can I get the Otter App?

Student, Faculty/Staff, Qualtrics

• How do I access my Qualtrics account?
• How do I add Alt Text for an image I embed into a Qualtrics survey?
• What if I embed a video in Qualtrics, is it accessible?
• What support and documentation is available for Qualtrics?
• What survey question types are most accessible in Qualtrics?
• How do I access my Qualtrics account?
• How do I add Alt Text for an image I embed into a Qualtrics survey?
• What if I embed a video in Qualtrics, is it accessible?
• What support and documentation is available for Qualtrics?
• What survey question types are most accessible in Qualtrics?
• How do I access my Qualtrics account?
• How do I add Alt Text for an image I embed into a Qualtrics survey?
• What if I embed a video in Qualtrics, is it accessible?
• What support and documentation is available for Qualtrics?
• What survey question types are most accessible in Qualtrics?

Student, Faculty/Staff, EquatIO

• How do I add the EquatIO Extension to my Chrome browser?
• How do I Download and Install EquatIO for PC or macOS?
• How do I get started with EquatIO (Google Chrome)
• How do I get the EquatIO Screenshot Reader to read math equations aloud? [Video]
• How do I input math with EquatIO when entering my response to a quiz question on Google Forms?
• How do I insert math equations to Google Documents with Equatio? [Video]
• How do I use EquatIO to input math equations onto a Google Document? [Video]
• Is there a comprehensive video on using EquatIO?
• What EquatIO resources are available?
• How do I add the EquatIO Extension to my Chrome browser?
• How do I Download and Install EquatIO for PC or macOS?
• How do I get started with EquatIO (Google Chrome)
• How do I get the EquatIO Screenshot Reader to read math equations aloud? [Video]
• How do I input math with EquatIO when entering my response to a quiz question on Google Forms?
• How do I insert math equations to Google Documents with Equatio? [Video]
• How do I use EquatIO to input math equations onto a Google Document? [Video]
• Is there a comprehensive video on using EquatIO?
• What EquatIO resources are available?
• How do I add the EquatIO Extension to my Chrome browser?
• How do I Download and Install EquatIO for PC or macOS?
• How do I get started with EquatIO (Google Chrome)
• How do I get the EquatIO Screenshot Reader to read math equations aloud? [Video]
• How do I input math with EquatIO when entering my response to a quiz question on Google Forms?
• How do I insert math equations to Google Documents with Equatio? [Video]
• How do I use EquatIO to input math equations onto a Google Document? [Video]
• Is there a comprehensive video on using EquatIO?
• What EquatIO resources are available?

Student, Faculty/Staff, Ally

• How do I download a file in an alternate format from Canvas with Ally
• How do I download a file in an alternate format from Canvas with Ally
• How do I download a file in an alternate format from Canvas with Ally

Student, Zoom Web Conference

• How do I join a Zoom Meeting?
• I'm having trouble with joining the Zoom meeting, what should I try next?
• How do I join a Zoom Meeting?
• I'm having trouble with joining the Zoom meeting, what should I try next?

Student, Faculty/Staff, Zoom Web Conference

• How do I prepare to participate in a Zoom meeting?
• How do I take lecture notes on Zoom?
• How do I use Mobile Apps with Zoom (iOS and Android)?
• How do I view Zoom features and tools during a meeting? (desktop version)
• How to I get help with Zoom?
• What accessibility features does Zoom web conferencing have?
• What devices can I use with Zoom?
• How do I prepare to participate in a Zoom meeting?
• How do I take lecture notes on Zoom?
• How do I use Mobile Apps with Zoom (iOS and Android)?
• How do I view Zoom features and tools during a meeting? (desktop version)
• How to I get help with Zoom?
• What accessibility features does Zoom web conferencing have?
• What devices can I use with Zoom?
• How do I prepare to participate in a Zoom meeting?
• How do I take lecture notes on Zoom?
• How do I use Mobile Apps with Zoom (iOS and Android)?
• How do I view Zoom features and tools during a meeting? (desktop version)
• How to I get help with Zoom?
• What accessibility features does Zoom web conferencing have?
• What devices can I use with Zoom?

Student, Top Hat

• How do Students connect to a Top Hat session?
• Top Hat Student User Guides and Support
• What do students need to use Top Hat?
• How do Students connect to a Top Hat session?
• Top Hat Student User Guides and Support
• What do students need to use Top Hat?

Student, Canvas

• How do students get started with using Canvas?
• I need help with Canvas! (Students)
• How do students get started with using Canvas?
• I need help with Canvas! (Students)

Yuja, Student

• How do students use YuJa?
• How do students use YuJa?

Student, Faculty/Staff

• How does a student get Priority Registration?
• What about interpreters for students who are deaf?
• What is assistive technology and who uses it?
• When is a student required to notify faculty of a need for accommodations?
• How does a student get Priority Registration?
• What about interpreters for students who are deaf?
• What is assistive technology and who uses it?
• When is a student required to notify faculty of a need for accommodations?

Student, Yuja

• How students get started with YuJa?
• In what ways are students using YuJa for course work?
• How students get started with YuJa?
• In what ways are students using YuJa for course work?

Student, Faculty/Staff, JAWS

• How to edit a Google Calendar, Keep and Tasks with a screen reader
• Jaws Quick Start Guide
• Jaws Web Browsing Keystrokes
• How to edit a Google Calendar, Keep and Tasks with a screen reader
• Jaws Quick Start Guide
• Jaws Web Browsing Keystrokes
• How to edit a Google Calendar, Keep and Tasks with a screen reader
• Jaws Quick Start Guide
• Jaws Web Browsing Keystrokes

Student, JAWS

• JAWS Braille Input Commands for Focus Blue Displays
• JAWS Braille Input Commands for Focus Blue Displays

Student, Faculty/Staff, Canvas

• What accessibility features does Canvas have?
• What Mobile Apps are available for Canvas?
• What accessibility features does Canvas have?
• What Mobile Apps are available for Canvas?
• What accessibility features does Canvas have?
• What Mobile Apps are available for Canvas?

Student, Faculty/Staff, PC and Mac Accessibility Features

• What accessibility features does mac OS have and how do I enable them?
• What accessibility features does Windows 10 have and how do I access them?
• What accessibility features does mac OS have and how do I enable them?
• What accessibility features does Windows 10 have and how do I access them?
• What accessibility features does mac OS have and how do I enable them?
• What accessibility features does Windows 10 have and how do I access them?

Student, Faculty/Staff, Top Hat

• What should I know about Top Hat Accessibility?
• What should I know about Top Hat Accessibility?
• What should I know about Top Hat Accessibility?

Student, Faculty/Staff, Kivuto Software Downloads

• What software is available for SSU students to download?
• What software is available for SSU students to download?
• What software is available for SSU students to download?

Prospective Students

• Are colleges or universities required to provide transportation or attendant care?
• I received accommodations in high school and I have an IEP, can I use this to document by disability?
• Is there a separate admissions process for students with disabilities at Sonoma State University?
• May I visit the Disability Services for Students office (DSS) while I am a prospective student?

Faculty/Staff

• If a student asks me to provide a disability-related accommodation in my course, what should I do?
• A student came to me in the tenth week of the semester requesting accommodations. I believe this is too late to ask for accommodations and arrangements should be made at the beginning of the semester. I even made an announcement on the first day of class
• A student with a disability has requested that he take an exam in a separate location that is less distracting than a classroom. How do I know that the student will not be getting an unfair advantage?
• Am I allowed to request disability documentation from the student?
• Am I required to provide exam accommodations to students who request it?
• Am I required to reduce the standards of a required assignment because the student has a disability?
• Do I have to allow students to use technology in my courses?
• Do I have to alter my attendance policy?
• Do I have to keep the student's disability information confidential?
• Do I need to be presented with an Accommodation Letter each Semester for the same student if I have them in another class or another semester?
• How can I learn more about the needs of my students?
• How do I know the student truly has a disability and needs accommodations?
• How does a student qualify for "Exception to the time limitations prescribed by minimum progress requirements"?
• I have a student who is having difficulty in my class. I think they may have a disability. What should I do to help them?
• I've been debating about the textbook and other course materials I want to use for my class, but the DSS office keeps asking for this information? Do I have to provide it?
• Is my material safe if I allow a student to tape my lectures?
• Other questions, comments, concerns, and/or compliments?
• Should I provide accommodations to a student who does not present an Accommodation Letter?
• The student is not passing the class. Do I have a right to fail a student with a disability?
• What are academic accommodations and how do I know they are reasonable?
• What do I do if a student has requested that my exams be converted into alternate media?
• What if I have a policy specifically banning the use of laptops?
• What is "Disability Management Advising"?
• What is a Transcription?
• What should I do if I believe an accommodation listed in the Accommodation Letter fundamentally alters an essential element of my course? Do I have any recourse if I disagree about recommended accommodations?
• Why would you make a referral to faculty, staff, campus resources, community agencies?

Faculty/Staff, Captioning

• California State University Policy on Captioning
• How Can I Be Pro-Active Captoning My Course Materials?
• How Do I Request Captioning?
• California State University Policy on Captioning
• How Can I Be Pro-Active Captoning My Course Materials?
• How Do I Request Captioning?

Faculty/Staff, Canvas

• How do faculty get started using Canvas?
• How do I add a Quiz Time Extension accommodation in Canvas?(Faculty)
• How do faculty get started using Canvas?
• How do I add a Quiz Time Extension accommodation in Canvas?(Faculty)

Faculty/Staff, EquatIO

• How do I use EquatIO to input accessible math equations onto a Google Form? [Video]
• How do I use EquatIO to input accessible math equations onto a Google Form? [Video]

Faculty/Staff, Top Hat

• Top Hat Faculty User Guides and Support
• Top Hat Faculty User Guides and Support

High School Counselors

• Is a student’s most recent individualized education plan (IEP) or 504 Plan?
• What can high school counselors do to assist students with disabilities transition to college with regard to university disability documentation requirements?
• What should students expect in working with a Disability Management Advisor at Sonoma State University?

Top Hat

• Any quick tips for Instructors using Top Hat?

Yuja

• How do I contact the YuJa Help Center

Captioning

• How Will I Know if a Student has Captioning as an Accommodation?